Hello, Please help.

Last 5 days our server is down and customer care is not giving any help.

We are not able to connect with our server..getting error ..

—————Crome——————-

refused to connect.
ERRCONNECTIONREFUSED

————-FILEZILLA——————
Status: Disconnected from server
Status: Connecting to 95...228:21…
Status: Connection attempt failed with “ECONNREFUSED - Connection refused by server”.
Error: Could not connect to server
—————Putty————————-
login as: root
root@95.__.__.228’s password:

Access denied

console…NO option is coming

its URGENT..PLEASE HELP