Everytime I log in to DO I'm requested a vertification code

August 2, 2017 2k views

And get an email that says "Your sign in attempt seems a little different than usual..." Is it normal?

Ok, I can't really assure this has happened everytime but I don't remember a time when I was logged in straight in with my username and password.

4 Answers

Hi @decimoseptimo

Are you using connecting via VPN/Tor/proxy, when logging into your account?
Or are you using incognito every time you login?

I've never seen this, but I'm using the two-factor-authentication (2FA).

EDIT: Or are you connecting via mobile network, which might be throwing around it's IP-addresses, which triggers DigitalOcean's security system.

  • No just regular browser. I checked my email I have 10+ requests in about 2 weeks from using the service.

    • @decimoseptimo

      Okay, then you should create a ticket with Support via the control panel.
      They're the only ones who can see what's going on behind the scene.
      You might not find it a problem, but it is, since false-positives makes humans ignore warnings - and then you might not notice if some bad person actually gains access to your account.

      But no matter what, I would always recommend activating 2FA:

I'm also having this situation, I thought this is normal since I'm new here. When I close my browser it will automatically logged out from DO, have to login again each time, and sometimes I have to use verification code, maybe twice a day it asking verification code.

the same... furthemore code not valid often, no matter how often i ask to resend it

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