Everytime I log in to DO I'm requested a vertification code

August 2, 2017 2.8k views

And get an email that says “Your sign in attempt seems a little different than usual…” Is it normal?

Ok, I can’t really assure this has happened everytime but I don’t remember a time when I was logged in straight in with my username and password.

6 Answers

Hi @decimoseptimo

Are you using connecting via VPN/Tor/proxy, when logging into your account?
Or are you using incognito every time you login?

I’ve never seen this, but I’m using the two-factor-authentication (2FA).

EDIT: Or are you connecting via mobile network, which might be throwing around it’s IP-addresses, which triggers DigitalOcean’s security system.

  • No just regular browser. I checked my email I have 10+ requests in about 2 weeks from using the service.

    • @decimoseptimo

      Okay, then you should create a ticket with Support via the control panel.
      They’re the only ones who can see what’s going on behind the scene.
      You might not find it a problem, but it is, since false-positives makes humans ignore warnings - and then you might not notice if some bad person actually gains access to your account.

      But no matter what, I would always recommend activating 2FA:

I’m also having this situation, I thought this is normal since I’m new here. When I close my browser it will automatically logged out from DO, have to login again each time, and sometimes I have to use verification code, maybe twice a day it asking verification code.

the same… furthemore code not valid often, no matter how often i ask to resend it

Same issue. I wan know how to close it.

I found an easier solution. I just stopped using Digital Ocean. I moved all 35 of our servers to Vultr and problem is solved.

DO shouldn’t be implementing security that blocks me from accessing MY DATA unless they are sure they know what they are doing. They clearly don’t and I don’t trust them because of it.

EDIT: btw.. this has been happening since email verification was implemented. This is not a new problem.

Have another answer? Share your knowledge.