Failed to establish a connection to the console. Please reload. Can someone help me please?

February 5, 2015 3.7k views

I’m getting the above error just all of a sudden trying to login ssh into my droplet.
Everything used to work and I didn’t change anything.

What could be going wrong?

2 Answers

The error you’ve posted is displayed in the web console and would not be displayed when using ssh to connect to your droplet. There are a few reasons why you may not be able to make a console connection depending on your Internet connection as certain required ports may be blocked or high latency may keep the connection from succeeding. You can open a ticket with our support team and they can assist you in identifying the issue or you can connect to your droplet using an SSH client (terminal on OS X or Linux or PuTTY on Windows).

Check that your droplet firewall is allowing access to VNC. For linux/ubuntu based systems check /var/log/syslog for error messages while connecting to console.

Mostly likely it’s a firewall issue in the droplet which is blocking incoming VNC connecitons

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