Failed to process Credit Card

January 2, 2015 1.1k views

We bought service on Oct, 2014. The auto-pay on 1 Nov, 2014 and 1 Dec, 2014 are fine.
However, it cannot be paid on 1 Jan, 2015. Will the auto-pay become expired for 3 month?

1 Answer

This happens from time to time from what I've experienced in the past 2-3 years (going on 3 - can't believe it's been that long!). Check your Credit/Debit card, make sure it's valid and then try to add it again through the DO CP.

Most of the declines I've experienced are due to the CCV being incorrect for the card I had on file.

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