Question

"Failed to verify domain dns ownership" when trying to add a custom subdomain to space

I have a domain example.com, and created a subdomain with ns records

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Added the subdomain in Digital Ocean Domains page, with current records

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Now when I am trying to add that subdomain as a custom domain for a space

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I am getting this error “Failed to verify domain dns ownership”

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How can I solve this problem?


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alexdo
Site Moderator
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November 2, 2023

Hey @gevorgfish,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your issue!

https://www.digitalocean.com/support/

Hope that helps!

Bobby Iliev
Site Moderator
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November 2, 2023

Hey @gevorgfish,

As far as I can tell your DNS is setup correctly:

https://www.digitalocean.com/community/tools/dns?domain=s3.mementix.com

Are you still seeing that problem?

If so, please reach out to the DigitalOcean support team who will be able to further assist you with this issue!

https://www.digitalocean.com/support/

Hope that helps!

- Bobby.

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