First time I'm really angry about DigitalOcean

Posted July 26, 2015 2k views

Imagine you inspect your billings section and notice that you owe some money (less than $5) to DO for your droplets.
Since you’re a good guy you immediately deposit some money via paypal to get into plus again. Expecting a “thank you” message from DO would be reasonable but what I got instead was a message labeled “account locked”.
No email to my business address no nothing - just locked out of my account.
Of course I checked my paypal account and DO happily accepted my payment (you’re welcome).

Dear DO, even if you have legit concerns about my paypal account this is not the way to treat your loyal customers. To lock your customers account without further explanation might an acceptable practise in China but not in a civilized society.

Now that I think about it - just yesterday I convinced another business partner to switch over to DO. Guess how that makes me feel.

Needless to say I expect more than an apology if you want to keep me as a customer.

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2 answers

They do this for your security and the paypal account. They will do random checks time to time and you will have to prove your identity. It shouldn’t be too hard as all you need to do is scan a passport and upload it to them. Then within 24 hours you’ll be unlocked. I don’t see why they need to give an explanation as it’s pretty self explanatory or even have to apologise as yet again it’s for the safety of the paypal you are using or own.

I’m happy to report that DO unlocked my account again - so this was solved within an hour which is a very good response time.

Regarding the identity verification issue

all you need to do is scan a passport and upload it to them

In my country (Germany) it is illegal to make private copies of official documents issued by the government such as passports. So I would break the law of my country if I scan & upload a copy of my passport. Regardless, DO didn’t require this document from me to unlock my account so everything is back to normal.