Hi there,

Did you only recently assign a floating IP to the droplet? If so, your DNS records aren’t automatically updated to make use of a floating IP; you’ll need to go to your domain’s page in the Control Panel and manually change the A record’s IP address.

Also, one other possible source of confusion: when a droplet is created, it receives both a Public IP and an Anchor IP. There are a number of different ranges that the Public IP can be in, depending on what region the droplet is in, but the Anchor IP will be something like 10.16.0.5/16. This is a private network address, meaning you shouldn’t put an IP address starting with “10.” in your DNS records, as it won’t be reachable from the Internet.

I hope this helps, but let us know if you have any other questions!

—Nicholas C.
Platform Support Specialist