@PankajPatidar

It's important to note that DigitalOcean, much like Amazon, Google Cloud / GCP, and various others, is an un-managed or self-managed platform.

That means you're responsible for setting up, configuring, optimizing, securing, and overall, managing your server. If the downtime is due to user-error, you're responsible for troubleshooting or asking for help here in the community. Many of us are pretty active and do our best to help :-).

Support on DigitalOceans' end is limited to hardware (CPU, RAM, HDD), network/connectivity, the CP they provide customers with (where you login to create droplets) and the API.

For example, if:

• Apache/NGINX Fails;
• MySQL/MariaDB Crashes;
• There's an error in your PHP script;
• Services fail to launch/restart/reload;
• There's a misconfigured service;
• WordPress is hacked;
• System/OS Updates and Upgrades;
• Patching Security Holes (via Updates);
• SSH Keys don't work;
• You lock yourself out of the server;
• etc...

...

You're responsible for handling that. It all falls on the users end as un-managed means they don't manage the server or services for you.

They may try to help by making suggestions, but ultimately, you're responsible for handling it.

...

If, for example:

• A Hard Drive dies;
• CPU Fails;
• RAM Fails;
• Network Connectivity is lost (where not due to a firewall issue on the server);
• Upstream Connections are cut;
• You can't deploy a Droplet;
• You can't access the DigitalOcean CP;
• etc....

...

That falls on DigitalOceans end and is supported.

Does SSH or the console in your DigitalOcean panel work?