Getting access denied message while logging into root account of droplet using Putty

July 13, 2015 2.8k views
Logging DigitalOcean

I have created a droplet and got root account and password on e-mail. While logging into droplet using Puttty on windows 7 machine after I type password and carriage return I get access denied message.

How do I get past this error message?

I have not setup any SSH keys while creating droplet.

6 Answers

Could you post a screenshot of your actions? It could be that the second password login , you need to change the password, wich have to be different.

If you want to get access quick, go into your droplet panel and generate a new root password in the options. The new password will be emailed to you then

  • Yes I forgot to mention: I did reset root password and got the new password by email. That is the password I use to login at the putty. I get the access denied message when I use this password.

Are you sure you got the correct IP, root username and correct copied password? Don't you have to change the password the second time?

The password you are getting threw the mail should work without issues.

  • Yes you are right...I just found another mail with new root password and it works fine. Thank you so much for your help.

Getting same access denied error and my second time requested password still not working and giving access denied error.

Same issue here. I'm on the process of resetting the password.

After resetting the password a 3rd time. I finally got into the root account.

make sure you do not use CTRL + C and CTRL + V the password into Putty. straight type it out, even if you cant see it.

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