navidos86
By:
navidos86

Getting an white page when visiting domain

August 10, 2016 1.9k views
Apache DigitalOcean Ubuntu 16.04

He Everyone,

when i yesterday visit our site [http://www.fonkapp.co ](http://) i got an empty blank page, which is really strange. I logged in at my dropplet and didn't see any strange things. My webserver is configured with apache2.

In my apache error logs i don't see any strange things (altough im not very much into server management stuff).

copy of the error log below:

[Tue Aug 09 04:51:07.885588 2016] [:error] [pid 10018] [client 91.196.50.33:50374] script '/var/www/html/testproxy.php' not found or unable to stat
[Tue Aug 09 13:55:02.763636 2016] [:error] [pid 10018] [client 185.25.151.159:33702] script '/var/www/html/testproxy.php' not found or unable to stat
[Tue Aug 09 23:10:03.280527 2016] [:error] [pid 10021] [client 185.49.14.190:57269] script '/var/www/html/testproxy.php' not found or unable to stat
[Tue Aug 09 23:36:49.032077 2016] [:error] [pid 14031] [client 91.196.50.33:59179] script '/var/www/html/testproxy.php' not found or unable to stat
[Wed Aug 10 00:03:36.878153 2016] [:error] [pid 10017] [client 185.49.14.190:48835] script '/var/www/html/testproxy.php' not found or unable to stat
[Wed Aug 10 00:09:08.538167 2016] [:error] [pid 10018] [client 185.25.148.240:49019] script '/var/www/html/testproxy.php' not found or unable to stat
[Wed Aug 10 07:54:32.602621 2016] [:error] [pid 10018] [client 91.196.50.33:43557] script '/var/www/html/testproxy.php' not found or unable to stat

I hope there is someone who can help me out with this.

Tnx in advanced.

2 Answers

Hi @navidos86,

Can you provide us a little more information on the server. What version(s), and operating system are you running? What application? Were there updates, or any known changes in the recent past (week or two?)?

  • @PatrickDO Im using the following server:

    1 GB Memory / 30 GB Disk / AMS2 - Ubuntu LAMP on 14.04
    PHP 5.5.9-1ubuntu4.11

    Tnx for helping.

    • I'm seeing a HTTP/1.1 503 Service Unavailable: Back-end server is at capacity error. Are you running anything besides Apache? Check your index file, does it look ok?

      • mm really strange i don't use any back-end services when i watch the index.html file i don't see anything strange. Funny thing is that http://146.185.187.209/ this is running fine.

        When i hit fonkapp.co i get the following response return:
        Status Code:503 Service Unavailable: Back-end server is at capacity
        Remote Address:54.173.202.137:80

        when i lookup the ip i get the following:

        https://who.is/whois-ip/ip-address/54.173.202.137

        • It looks like your domain name is not pointing to your Droplet's IP address, but rather to some Amazon AWS IP:

          ~ dig fonkapp.co
          
          ; <<>> DiG 9.8.3-P1 <<>> fonkapp.co
          ;; global options: +cmd
          ;; Got answer:
          ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 54018
          ;; flags: qr rd ra; QUERY: 1, ANSWER: 5, AUTHORITY: 0, ADDITIONAL: 0
          
          ;; QUESTION SECTION:
          ;fonkapp.co.            IN  A
          
          ;; ANSWER SECTION:
          fonkapp.co.      299 IN  CNAME   pr-co-suspensions.go.co.
          pr-co-suspensions.go.co. 70  IN  CNAME   reg-pr-web-suspensionpages-go-co-1680484254.us-east-1.elb.amazonaws.com.
          reg-pr-web-suspensionpages-go-co-1680484254.us-east-1.elb.amazonaws.com. 59 IN A 54.173.202.137
          reg-pr-web-suspensionpages-go-co-1680484254.us-east-1.elb.amazonaws.com. 59 IN A 54.152.60.180
          reg-pr-web-suspensionpages-go-co-1680484254.us-east-1.elb.amazonaws.com. 59 IN A 52.73.0.213
          

          Based on the nameservers, it sounds like it is "parked" at GoDaddy:

          Name Server:                                 NS1.PARKCO1.NEUSTAR.BIZ
          Name Server:                                 NS2.PARKCO1.NEUSTAR.BIZ
          Created by Registrar:                        GODADDY.COM, INC.
          

          Though what I found strange was the domain's expiration date (Mon Jul 25 23:59:59 GMT 2016). Have you renewed your domain name? Try logging in to your GoDaddy control panel, seeing if it needs renewal, and correcting the nameservers and DNS records according to the following tutorial:

          This article walks you through setting up the DNS for your site. The tutorial includes steps to set up an A records, point your nameservers, and provides some information about MX records.
          • @kamaln7 aah thats it the domain name, well thats strange beucase my copartner said the domain name expires at 3 september 2016 not at 25 july.
            Tnx for the information @kamaln7 really appreciate it.

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