Github student promo not added after signup with paypal

I tried to add my student promo code while signing up for the service. I added my code on the credit card billing page and confirmed it. I then continued to the Paypal page and added 5$ to my account completing the sign-up process. When I checked my credit I saw that I had not received the promo. When I tried to add the promo on the settings page, I alerted me that "my account is not eligible for this promo.

I was wondering how I can still get my promo as one of the mods on the forum stated that the promo would still be added even if I used Paypal


Same here, I was received Github Promo Code, but I don’t have credit card or PayPal, how can I completing the sign-up process without setup billing payment ? FYI, my email is

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Hey @bestrandomnameever,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

Hope that helps! Alex

Check you email

Are you using that student e-mail of yours to signup on digital ocean?

Hi @bestrandomnameever

If the promo code was not applied, please feel free to open a support ticket and our Platform Support team will be more than happy to work with you to get it applied :-). To submit a new ticket, please visit: