Has digital ocean taken too much on it's fork?

  • Posted October 8, 2014

The recurring issue with Digital Ocean, is that the service is ultimately disappointing.

I have been a customer for a year now, and not had many issues. It doesn’t matter what my circumstances were or are, you expect a company that specialises in hosting, and virtual servers, to keep reliability at their heart.

I have never had a problem with DO in the past, until 24 hours ago. I have heard stories of people losing all their data, and being compensated for the fault at hand, which is fine. However, for the last 24 hours, my ‘droplet’ has been down. I have opened multiple tickets, asked for clarification, and I have been utterly polite but receive the same stale responses. “We are looking into it…”, “i have referred it to our tier 2 team” (whatever that means).

(sometimes i think it’s a robot…, but I’ll keep that secret.)

I have been polite as this is my personal server and not something I would run a business off. If I had been duped into running a platform, with customers, off DO, I would be seriously angry about that.

Luckily I back everything up three times.

I’m not worried about backups or ‘snapshots’ or whatever, I keep those and definitely not on DO’s servers.

I really want to like Digital Ocean. I want it to be easy and work. What I am really impressed about is the vast knowledge base with linux sudo-apt-install commands, I like googling those…It’s just that they boast about their 99.9% uptime SLA, and since its only $5 a month, its a good deal and you have ‘virtually’ nothing to lose.

It’s just like a value store for hosting. It broke the day after I bought it, but it’s OK, it was only $5. I’ll keep my own servers for now, at least I can send myself tickets then.

P.S. I guess this was a question blog, could you please start my droplet?


Thank you for the heads up… I need to have a strong backup policy now…

So far, its been running fine for me and I really hope that I dont run into problem as you said :(

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In the end however, they worked really hard to solve the problem for me, without the loss of any data, and restored access to my droplet. It just took a while for me.

So faith restored!

Have you tried using the web console at all?

Have you restored one of the offsite backups you keep or reviewed it? I admin about a dozen instances for a couple different companies and I have never had any data loss, machine failures, etc,. I guess I could make an instance fail to boot and ask DO for support on the issue though. What I mean to say is that it would be nice if we could mount our powered off droplets within our powered droplets, so we could troubleshoot them when they refuse to start.

Have you managed to create a backup of the bad droplet and try to power it up within a new droplet?