Hi there @lfmedia,

Sorry for the very delayed response here!

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t help in this instance with your Droplet issue.

I’m hoping that you’ve now managed to get this resolved, but if not, please reach out to our amazing support team who will be more than happy to assist you with resolving the issue affecting your Droplet! :)

https://www.digitalocean.com/company/contact/#support

Hope that helps!
- Matt.