Question

Help. I can't access my account because the verification code isn't being delivered

Posted April 23, 2018 2k views
Miscellaneous

I’ve logged a support ticket, but my client is getting more annoyed as the site is down and the droplet needs rebooting, but i have no access.
Am i stuck, what else can i do?
I don’t know what email.address the verification is being sent to.

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1 answer

Argh! I’ve just realised why - my account is suspended - I desperately need to get in contact to put a new card on the account.
Is there any way to do this other than email support?
Why can’t I log in to update the billing information then?

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