Question

Hosted Redis and Droplet: No connection is available to service this operation

Posted June 15, 2021 226 views
DigitalOcean Cloud FirewallsDigitalOcean Managed RedisDigitalOcean Droplets

Good day

I have a droplet for which I recently introduced a firewall and I have a hosted redis server on digital ocean.

Lately I started getting and error: No connection is available to service this operation: EVAL; It was not possible to connect to the redis server(s)

My first thought might be that its the firewall but to be honest, I actually had a the firewall for a while before this error occurred but might be related. I did however try and set the outbound port to that of my redis server without it doing anything.

After I started seeing this error, I set the eviction policy to allkeys-lru on my redis server and also added security so only my droplet and home(dev) pc can connect.

Locally in my Dev env I am not getting any errors. only from my two .Net apps on my droplet.

I am not sure what might be causing this?

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1 answer

Hello,

As you had the Firewall in place long before you were seeing the problem, it could be that the Redis instance is having some issues and might be crashing.

I could suggest checking your server logs to see if this is the case. Also, you could take a look at the monitoring graphs via your DigitalOcean control panel and see if there are any spikes during the times when you see the timeouts.

Another thing you could check is the Redis service itself and check if it has been restarted around the time of your last timeout:

systemctl status redis

Regards,
Bobby