How can i reconnect my droplet

i sent a ticket for 2 days, and solution is boot my droplet by Recovery ISO to backup my files and start over/rebuilt my droplet. But when i boot from Recovery ISO, my droplet still no network connect, so i can’t do anything to backup my files… And send ticket, and wait… and no answer. How can i resolve my problem ???

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Hi @drnicnic,

When you boot it in recovery mode you should be able to connect using the console button in the right corner of your droplet menu. From there, you should be able to proceed and resolve the issues you are experiencing.