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How do I unlock my new account?

Posted on August 1, 2017

After i created my account and paid thru paypal my account gets locked. I did get a receipt that my payment was succesful. I have already complied with the ticket but still my account is locked.



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Hi @johndvera13

You need to create a ticket via Support in the control panel or use this form: https://www.digitalocean.com/company/contact/

It can take up to 24 hours to complete the verification process once you’ve submitted the right documents.

Reply to the ticket and wait.

ok got it… i thought that the after that i got locked thats the time that i have to wait 24 hours. thanks

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