Question

How do we recover our website that has been removed by lack of payment?

Posted March 2, 2020 364 views
DigitalOcean Accounts

How can we recover our website which has been removed by DO Admin?
We have submitted payment just today as our company management was inactive for the past few months to make the payments.

Hope that all the materials we had are still there.
Thank you

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3 answers

Hi @aminrahman,

Unfortunately, we can’t be certain here. It’s highly unlikely there is anything available, that’s it if you haven’t created backups or enabled the option from your account to create backups.

As such, I’ll recommend contacting the support immediately and see if anything can be done in your case however I wouldn’t get my hopes up.

You can reach our amazing support here

https://www.digitalocean.com/support/start/

Regards,
KDSys

Hey @aminrahman,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue!

https://www.digitalocean.com/support/

Hope that helps!
Alex