They ignore the support ticket. So one might make a new support ticket. They respond to the new ticket with a message saying don't make a new ticket because it won't get answered until the old ticket does... But wait a dog-gone minute... the original ticket still hasn't been responded to.. DigitalOcean has clearly gotten too big to give a crap about us, and you. Clearly. Move along.. go anywhere but here. The support ship at DO has sunk to the bottom, and drowned their entire staff. RIP DO.