Question

How is it possible to lose space access more than 2 days already?

Posted May 31, 2021 70 views
DigitalOcean Spaces

Hello! Currently, my Space is not available for the last 2 days, since 29 of May. Business is stopped, thousands of customers don’t have access to images and static data.
The support team can’t explain how did it happen, and I want to discuss it in the public space.
As I read “Ceph is built for redundancy, and we carefully ensure that the loss of a single drive, server, or even an entire data center rack does not compromise data integrity or availability.” and I don’t understand why I have no access to my data for a so long time and even can’t copy my data to another Space or hosting.
Does anyone have the same issue?

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1 answer

Hi there,

In case that your Space is located in AMS3, the problem would be caused by this incident here:

https://status.digitalocean.com/incidents/dw9913v02mq7

The current update posted a few hours ago states that the DigitalOcean engineering teams have completed all hardware swaps and augmentations and that users should begin to see an improvement in error rates and Spaces functionality.

The last update also states that the work continues to fully resolve this issue, however, due to the nature of the work involved, there is no timeline for full resolution. We understand that this has been a long process and appreciate your continued patience.

Regards,
Bobby

  • Thank you.
    Yes, I read a message this morning, but before that, I had 3 days with thousands of customers without any feedback from the support team. Just want to be sure that it will not a usual issue and something was increased to avoid it in the future.

    • Hi there,

      Yes, having in mind the impact, I strongly believe that the necessary measures will be taken to prevent this from happening in the future.

      Regards,
      Bobby