How is your support for Paid customer?

February 22, 2018 626 views
FAQ Ubuntu

I feel very very bad experience with Digital ocean. My account was blocked due do not pay. But the thing is I already add my card. But suddenly one my card have fault so your account was suspended like that. But immediately i paid the amount but after my payment also i can't continue this service and already i rise ticket also. very very worst service..

1 Answer

The system to suspend and un-suspend accounts due to non-payment is fully automated. Note that if your droplets were shut down due to your account being suspended for non-payment you will need to power your servers back on from the control panel once you have resolved the issue.

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