How long does a DO to respond to a support ticket?

It’s been over 2 hours and nothing yet… My site is extremely slow and timing out on every page but the home page.

Show comments

Submit an answer

This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

Sign In or Sign Up to Answer

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Want to learn more? Join the DigitalOcean Community!

Join our DigitalOcean community of over a million developers for free! Get help and share knowledge in Q&A, subscribe to topics of interest, and get courses and tools that will help you grow as a developer and scale your project or business.

That depends on time when you send ticket but usually it is fast. I had A LOT of tickets with them and 1.5h is some average time (also I had some unimportant tickets). Sometimes it is 2 hours, yet sometimes is 20 minutes, depends.

If you think they forgot you, you can tweet them your ticket #. You will see it in link -, where 1234567 is your ticket #.

Can you answer to my ticket please?

The customer support/care system of the digital ocean is weird.