Question

How long does a DO to respond to a support ticket?

It’s been over 2 hours and nothing yet… My site is extremely slow and timing out on every page but the home page.

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That depends on time when you send ticket but usually it is fast. I had A LOT of tickets with them and 1.5h is some average time (also I had some unimportant tickets). Sometimes it is 2 hours, yet sometimes is 20 minutes, depends.

If you think they forgot you, you can tweet them your ticket #. You will see it in link - https://cloud.digitalocean.com/support/tickets/1234567, where 1234567 is your ticket #.

Can you answer to my ticket please?

The customer support/care system of the digital ocean is weird.