How long does a DO to respond to a support ticket?

It’s been over 2 hours and nothing yet… My site is extremely slow and timing out on every page but the home page.


My 2 sites are down because of the lock of my digital ocean account and not responding to the email and ticket. Please check my ticket and reply to me. Thnakyou

I have some ticket… but until now no answer . Why?

Submit an answer
You can type!ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

That depends on time when you send ticket but usually it is fast. I had A LOT of tickets with them and 1.5h is some average time (also I had some unimportant tickets). Sometimes it is 2 hours, yet sometimes is 20 minutes, depends.

If you think they forgot you, you can tweet them your ticket #. You will see it in link -, where 1234567 is your ticket #.

The customer support/care system of the digital ocean is weird.

This comment has been deleted

Waiting since friday, still no answere

Ticket #02722763, i dont have a answer, please its a problem with my account since one weeks ago, please help!

Ticket #3242450 It’s already over 4 hours, my server is down. I would like to reply, but no one answers.

Thanks very helpful.

I’m just an end user. The website has not been changed since we lauched months ago. Today the site has been extremely slow and timing out. It’s basically unusable. I honestly have no idea where to start. I contacted the support on this site but they just sent me some FAQ article instead of actually looking into the issue. This was after the 3 hour wait for an initial response.

They finally replied and stated that I basically have to troubleshoot or fix it myself. crazy.

Not sure where I find the ticket#. appreciate your help so far.