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How long does it normally take for an abuse complaint to be investigated?

Posted August 19, 2015 2.5k views
DigitalOcean

I have made a complaint about one of your digital ocean sites and am wondering how long it will take to be investigated.

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lewis086
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lewis086

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  • lewis086 December 30, 2015
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    Well, it has been several months and I have not even had the courtesy of a reply. I have even written a personal letter to your CEO Ben Zuretsky about it. Again no response. And I note that even your response just now is several months late.

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2 answers
ChuckH December 29, 2015

Hey Lewis086,

We typically review all inbound abuse complaints within a few hours up to 24 hours depending on volume. We strive to stay on top of reports of abuse so we tend to stay more toward the few hour mark ;-)

Cheers,

Chuck
Trust & Safety Specialist
DigitalOcean

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chocopatel18 March 16, 2017

Dear Sir/MAA’M

Why You Blocked My Account without Any Reason. My Blogger Friends You Hosting service Best overall world.But Now i Don’t think so…

Reply me Fast. THANK YOU

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