Hi there @hbxdev,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Unfortunately, therefore, I cannot provide you with any information regarding the status of your ID verification. You will need to wait for the support team to handle this and work with them to resolve your verification.

Hope that helps!
- Matt.