How long does it usually take to verify an account?

Posted December 9, 2017 8.4k views
Getting Started

It’s my first time using DigitalOcean storage. I created my account and paid $5 about two weeks ago, my page is still showing “We’re reviewing your account Your account is under review and you will shortly receive an email from us with any next steps.”
I tried creating a ticket and they verified my PayPal email with me, but now it has been about two weeks already but I still can’t use the storage and they stopped repling me.
How long does this verifing usually take?? It’s already taking too long, that’s very inconvinience

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8 answers

I just created an account and had to upload photos of my identity and a “selfie” and immediately get an email in return: “We cannot offer you access”.

This, only after linking my credit card and taking photos of my ID. This is NOT how I was looking forward to beginning this relationship.

Just today i got my account activated in 3 days time.
As per the website of digitalocean - they are facing more tickets.
Hence it may be the reason for delay.

This is ridiculous. They created a Team account, let us transfer our data, work on it and redirect DNS and THEN locked us out and our site is not functional. If they have to verify, and I’m not sure why, (both team members assigned are verified D.O. individual users for years), why not do it during account creation, before allowing us to get halfway through server transfer……

More importantly they don’t seem to be actually asking for any info or help to ‘verify’ that I am me, surely I know something that can speed this charade along to a conclusion.....

[Ticket #1095175]

I am going to wait for one more day before I change my mind to either AWS or Linode. This is ridiculous to wait for 2 days without any update.

I just got an email asking me to reply directly back to verify it. Silly, it has been verified before but lets see if it gets me where I need to be.....

Finally today they responded and lifted the lock on our account. No apologies. 7 days locked out. Don’t see myself staying here much longer.....

It really sucks @digitalocean. and it will remain same. the old boys method. Definitely you will be verified in-person. D.O verification team will reach you with a surprise ( it may take months or Years) they will make sure they verify you and launch your account. You have to pay $5 prior to make the visit. !!!!!###

if I know it happens like this, I don’t register at Digital Ocean and switch to AWS or GCP.

3 days ago I created my account and paid $5 but until now there has been no explanation from Digital Ocean when my account was activated :-(