How serious does digital ocean take abuse reports?

Well.It seems numerous spam reports are submitted,no one replies to you.markettweb.com is still found on spam as a link.I am not impressed.‘Support’ dodges the problem.I think pressure needs to be applied to digitalfail to do their jobs!

It happens and it will keep happening because DO is used by a lot of people and a big part of them use the vms for tests and as such don’t care all that much about security(more about convenience ie they are using password authentication, ssh on port 22 and simple passwords like let’s say the ip’s hostname+the year the vm was created) or they simply aren’t aware(yet) of the steps they need to take to secure a VM. An attacker then will scan for these well’known vulnerabilities and ofc because DO has so many customers and thousands of VMs are created and recreated daily, the attacker will get access to multiple VMs on a daily basis. Even if you record the same/a different attack from the ip you already reported, all it means is that the ip now belongs to another customer that failed to properly secure the VM.

I have sent you dozens of reports from you and it has been 100% useless. I receive daily several spam messages from Digitalocean IPs.

Their spam contains the link UNSUBSCRIBED but clicking it causes more spam mail. Filtering is almost impossible due to several IP addresses.

Also today I received three spam Norwegian, that is language what I don’t understand… In addition, two spam in Finnish.

It also amazes you that you are a sponsor of abuseipdb.com I have been reported there hundreds of spam emails.

I have service through mxguarddog.com but their trap does not filter all of them…

I can’t send them a header of spam because my server prevents spamming.

Should I have an email account on your server so I can send a spam email header to mxguearddog.com? Because you allow sending of spam…

The thing is that DigitalOcean don’t care at all about spam etc. I’m really annoyed…

Edit: Now I have send 6 pieces of spams headers trough following link https://www.digitalocean.com/company/contact/#abuse

-Pete