Question

How to access server?

After today’s outage, I can’t access my droplet. The website is down. SSH is not connecting, the DO console comes up, but does not respond to any of my input. When I click the buttons to power cycle the device or turn it off, they respond with an error.

I can ping the box and there shouldn’t be any firewall blocking access. My IP address has not changed.

When I opened a ticket, they suggested I try SSH, the console, hitting the admin pages of my website, logging in to the server, etc.

I fear my choices here are to restore an snapshot and go from there.

Any other thoughts on how to get access to this box?


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Hello,

To me it looks like that this problem seems to have been related to this incident reported on the DigitalOcean status page here:

https://status.digitalocean.com/incidents/xhbw5cfnnhlw

The problem seems to have been resolved by the DigitalOcean engineering team already.

Regards, Bobby

The power off button on the droplet interface finally worked, so I could reboot the server and get access. I’m still puzzled about the error messages when I clicked on it.