I believe your documentation on the different between app.yaml and .do/deploy.template.yaml is lacking.
I believe your page explaining how to add the deploy button, is totally confusing it show examples for the deploy.template.yaml file, but links to the documentation for the app.yaml https://docs.digitalocean.com/products/app-platform/how-to/add-deploy-do-button/
Why are your customers having to explain this to you?
Okay, can you explain if it is possible to launch a docker container, using this file somehow: .do/deploy.template.yaml
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