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How to gain access to droplet with a disabled networking interface?

Posted on June 20, 2017

Hi,

this morning I found out that my droplet was hacked. Digital Ocean took the liberty to disable the network interface, effectively blocking my access to the droplet. While I appreciate the necessity of that, it basically means I lost the ability to do anything.

In the message they sent me, they provided a link to access the droplet via a web console. The link is not working, but when I click on the “more” button on the overview page and select the access console, I get a login screen. Problem with that is that I don’t have a root password, as it is secured by an ssh-key.

So. How can I regain access to my droplet? I can’t even access my backups anymore. Any help is appreciated, I am a bit in limbo here…



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Reset the root password, it’s right under the “Launch Console” button.

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DO did the same shit to me too… since 1 month I trying to solve… the idiots are sending shitty links but no solution…

there is no backup access ( I am paying for this), there is no networking. They are still charging me !!!

DO is bullshit

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