Question

How to integrate Azure Monitor with Service-Now

Set up Azure Monitor (rules / monitoring for up/down, high CPU/RAM/disk IO, etc.). • Set up 2 way communications so when you close a ticket in SNOW it closes the Azure alert, etc.

Example: Connector to use LogicApp /Secure Export/Any open source

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Hello,

You could do that by following the steps here:

  • In the Service Now Platform, create a user account or identify an existing ServiceNow user for this integration.

  • Also ensure the relevant ServiceNow sys_user is assigned the evt_mgmt_integration role. To ensure proper authentication, use the least privileged user with the evt_mgmt_integration role, rather than a high privileged user.

  • In your Azure Monitor portal, update the Azure Monitor alert rules to use a standard webhook:

    • Create a webhook that includes the user ID and password of the ServiceNow user in the endpoint. For example, use https://<username>:<password>@<instance-name>.service-now.com/api/sn_em_connector/em/inbound_event?source=azuremonitor.

    • In the Webhook section, make sure that Yes is selected for the Enable the common alert schema option.

Regards, Bobby Soruce