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Hi, ServerPilot does not change your server’s root password. If you’ve made your own customizations to the ssh server, you may have restricted your access as the root user. Assuming you haven’t customized the ssh server, it sounds like you will need to reset your root password through the DigitalOcean control panel.
Yes. It would be best to shut it down by command line. If you cant, you could always use digital ocean api to shut it down then take the snapshot and afterwards once its complete the server will restart automatically
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