Question

How to removed my IP as blacklisted in UCEPROTECTL3 Spam

I need your help on how to get white-listed my IP in UCEPROTECTL3 Spam

Subscribe
Share

I am seeing this issue now as well… seems the whole ASN is blacklisted at UCEPROTECT… DO, please work on this How can we keep using this service if we can’t use all its capabilities?

Based on other people’s findings on the situation, am I the only one that thinks Microsoft is the main one to blame here? They are putting their trust on a scammy blacklist (blackmail?) company.

Anyway, this can be a deal breaker for me and I might have to move my business out of Digital Ocean. I don’t like how they seem to be handling this, as their sugested solution (moving email outside of DO) is not a solution. Even if you use Mailgun or something like that your email address stays blacklisted because UCEPROTECTL3 looks up the domain IP and so on. I would expect DO to provide an answer on par with the positive experience I had with them until now.

My current workaround is I moved the domain I use for email completely out of DO and redirected its web traffic to the DO domains. Not a solution for most cases.

After long time investigating problems we realised we have the same issue. Droplets has been working well for may years but this issues is a disaster since you cannot resolved it yourself as a user. Have to look for another provider if this is not solved.

Same problem. I have used droplet to host my sites and use with whm. Today i have faced same issue and my ip blocked and i have no option to remove it from UCEPROTECT3 blacklist. Please DO help us, otherwise we shall move. Thanks.

Same problem. I have used droplet to host my sites and use with whm. Today i have faced same issue and my ip blocked and i have no option to remove it from UCEPROTECT3 blacklist. Please DO help us, otherwise we shall move. Thanks.

I will be ending my use of DO for hosting servers because of this problem and will not be recommending them to others. This is a solvable problem and DO does not seem to care enough. Sad. I am clearly not the first person to run into this. :(

I will be ending my use of DO for hosting servers because of this problem and will not be recommending them to others. This is a solvable problem and DO does not seem to care enough. Sad. I am clearly not the first person to run into this. :(

I will be ending my use of DO for hosting servers because of this problem and will not be recommending them to others. This is a solvable problem and DO does not seem to care enough. Sad. I am clearly not the first person to run into this. :(

As per 's query page:

«As you should know now: It is not you, it is your complete provider which got UCEPROTECT-Level 3 listed. Your IP 157.245.xxx.xxx was NOT part of abusive action, but you are the one that has freely chosen your provider. By tolerating or ignoring that your provider doesn’t care about abusers you are indirectly also supporting the global spam with your money. Seen from this point of view, you really shouldn’t wonder about the consequences.

Therefore we recommend: Please send a complaint to your provider and request they fix this problem immediatly. Think about this: You pay them so that you can use the Internet without problems;

If they are ignoring your complaint or claiming they can’t do anything, you should consider changing your provider. There are currently about 105,000 providers worldwide, but only a few hundred make it to get listed into UCEPROTECT-Level 3.

According to the statistics measured against the mailflow of several national authorities in Germany, Austria and Switzerland, those few providers which often end up in our Level 3 are responsible for 50 - 75% of all global spam, while almost no real mail came from their networks and ranges.»

This is completely unacceptable. I was already thinking of moving my Postfix server to AWS so I guess this makes the decision for me.


Submit an answer
You can type!ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

UCEprotect is a pay-per-delist kind of service and hence many vendors won’t consider UCEprotect as a genuine spam filter. Please read these articles which will provide good information about why we should not consider UCEprotect blacklisting seriously.

https://success.trendmicro.com/solution/000236583-Emails-being-rejected-by-RBL-UCEPROTECL-in-Hosted-Email-Security-and-Email-Security

https://blog.sucuri.net/2021/02/uceprotect-when-rbls-go-bad.html

If the emails are getting rejected, most possibly it is due to a different reason and You can identify that reason through an email delivery report.

Have you check uceprotect website? You (DO) can delist the whole range by paying 449CHF - as they recommend, you (DO) can charge for this your users:

If you don’t want your users to be affected until the free expiration, you can optionally order expedited express delisting if offered, which is charged a total of per ASN and we strongly recommend that you collect these charge from your abusers.

They also provide another way: if you go to https://www.uceprotect.net/en/rblcheck.php and type you mail server IP, you will see a nice red message:

This IP is NOT registered at ips.whitelisted.org. More Information about whitelisted.org can be found here.

As I see, you can go to http://www.whitelisted.org/ and register you IP for 25CHF/month.

I haven’t tried it, and yes, I see how nice is this business model (you are marked as a spammer, until you pay them), but if it’s a critical service for you, you may consider to pay.

Same automatic and disappointing answer from support.

  • Digitalocean is getting blocked completely by UCEPROTECT-Blacklist
  • a new Droplet-IP wont resolve the problem
  • Microsoft is using UCEPROTECT
  • DO letting their users do what they want (Pirate-Policy)
  • This is a problem for serious businesses using DO as hoster

Same automatic and disappointing answer from support.

  • Digitalocean is getting blocked completely by UCEPROTECT-Blacklist
  • a new Droplet-IP wont resolve the problem
  • Microsoft is using UCEPROTECT
  • DO letting their users do what they want (Pirate-Policy)
  • This is a problem for serious businesses using DO as hoster

Same problem here, my clients without e-mail, just because this stupid UCEPROTECTL3 blacklist !!! Any solution? Or other hosting provider? IM HERE SINCE 2015 !!!

Same problem here, my clients without e-mail, just because this stupid UCEPROTECTL3 blacklist !!! Any solution? Or other hosting provider? IM HERE SINCE 2015 !!!

My mail server has been affected by this for the last 3 days. This is a deal-breaker in terms of hosting. If Digital Ocean is not willing to do something about this, I would love to hear recommendations of better cloud service providers.

My mail server has been affected by this for the last 3 days. This is a deal-breaker in terms of hosting. If Digital Ocean is not willing to do something about this, I would love to hear recommendations of better cloud service providers.

My mail server has been affected by this for the last 3 days. This is a deal-breaker in terms of hosting. If Digital Ocean is not willing to do something about this, I would love to hear recommendations of better cloud service providers.

My mail server has been affected by this for the last 3 days. This is a deal-breaker in terms of hosting. If Digital Ocean is not willing to do something about this, I would love to hear recommendations of better cloud service providers.