How to removed my IP as blacklisted in UCEPROTECTL3 Spam

November 23, 2016 7.8k views
Email IPv6 DigitalOcean Debian

I need your help on how to get white-listed my IP in UCEPROTECTL3 Spam

4 Answers

UCEPROTECTL3 is often an entire range block, so it’s probably DO who are being blacklisted rather than you. However, there is no formal delisting process, so DO need to stop spam from ANY of the IPs in the blacklisted range, and keep the range clean for long enough for the IP to be automatically delisted. That’s not impossible, but it’s not easy and it’s definitely not quick. Even when it’s done, it’ll take a while for the IP’s reputations to recover enough that I’d consider them good enough to send mail through.

For you as a customer, that means you’re not going to be able to get your IP whitelisted. Assuming you’re not the problem (i.e. you KNOW you’re not sending spam through your server - be sure of this before you proceed), then the quickest fix is to migrate to a different IP that isn’t on any blacklists. I don’t know if DO can change the public IP of your droplet, but even if they can, I’d personally opt for a phased migration to a new droplet so you can manage the process yourself.

we accepted information and IP of here spam , support team remove blacklist IP please

Just as an update I see that my droplet IP is, as of now (August 2019), part of a new UCEPROTECT3 blacklist that covers a large piece of DO IP space.

It’s nothing that I’ve done wrong and nothing that anyone in the IP space close to me is guilty of, but the UCEPROTECT website claims that there are a lot of DO droplets sending spam at the moment.

I’ve put a support ticket in to ask what DO are able to do about this - I’d encourage others inconvenienced to do the same.

We are on UCEPROTECT-Level 3 as well with out servers.

This is very disturbing

In fact Digital Ocean is on 5th (!!!) place of all the ISP’s for spam:

http://www.uceprotect.net/en/l3charts.php

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