How to setup Whm & Cpanel for sending email's to hotmail accounts

May 25, 2015 5k views
Messaging DigitalOcean Control Panels

Hello I’m having trouble sending emails to hotmail accounts from my droplet with Whm&Cpanel after reading almost everything in the community (surely I have missed the post with the solution :( )
In my WHm&Cpanel the message appears as accepted but the message never shows in the hotmail acount.
This is the message from Cpanel:

Delivery Event Details
Event: success
Sender User: clinicaip
Sender Domain:
Sent Time: May 25, 2015 5:23:17 PM
Sender Host: localhost
Sender IP: ::1
Authentication: dovecotplain
Spam Score: 0
Delivered To:
deliveryuser: ­remotedeliverydomain:
Router: dkim
Transport: dkimremotesmtp
Out Time: May 25, 2015 5:23:17 PM
ID: 1YwuE4­00041o­58
Delivery Host:
Delivery IP:
Size: 783 bytes
Result: Message accepted

I have setup dkim in cpanel email autentification and added it to the txt in the dns zone
And the sfp: @:v=spf1 +a +mx ~all (used the droplet ip)

I have tried several possibilities and this is the result:

  • Item -New mail from my droplet to hotmail (not arriving)
  • Item -New mail from hotmail to my droplet arrives without a problem
  • Item -Answer that new mail and it arrives to hotmail
  • Item -Answer that new mail and it arrives to hotmail
  • Item -Create a new mail after receiving the mail from hotmail and upon sendin it it dos not arrive to hotmail.

I really do not know what else I can configure to get this to work so any help will be appreciated.

2 Answers


Without seeing the exact log details it’s hard to say, but like you’ve seen it may not show all the details needed. Beyond making sure your rDNS/PTR, SPF, and DKIM are set, I’d recommend reaching out to Microsoft Sender Information.

Happy coding,

Jon Schwenn
Platform Support Specialist

Hello engineere866434

I see that this post is 2 years old, but i m facing the same issue now so i wanted to ask if you ever found a solution for this so i can give it a shot.

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