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How to switch on the larger General Purpose droplet?

Posted July 14, 2020 284 views
Storage

Guys, please help!

We need to make a larger droplet and to choose a 120 or 240 General Purpose plan. But it asks me to create and verify account which is already, actually, verified.

I’ve created a support ticket but nobody has answered for a few days already. And tomorrow we have to launch project and the situation is crucial. Will be thankful for any help!

Best,
Andrew

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avalevsky
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avalevsky

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bobbyiliev July 14, 2020

Hey @avalevsky,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Do you have a ticket number from when you contacted our support team so that I can get this followed up for you?

Hope that helps!
- Bobby.

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  • bernieHarding July 21, 2020

    Hello Bobby, I too am having the same issue on a time critical project. [Ticket #3570247] Verification required. Please help

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    • avalevsky July 21, 2020

      My issue was solved after direct message to Digital Ocean’s twitter. Try it!

      Reply Report
    • bobbyiliev July 21, 2020

      Hey @bernieHarding,

      In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

      I have asked our amazing support team to check-in on your ticket. They will be able to help you further where we cannot! :)

      Hope that helps!
      - Bobby.

      Reply Report

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