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How to transfer credits from personal account to Team balance?

Posted October 1, 2017 3.9k views
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I have created a team, I transfered my credits to the team’s balance. All other members have “owner” roles. How can they transfer their credits to the team balance?

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By:
KenyaWest

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Paypal payment and credit balance Question Question
How can I know the promo code has taken effects? Question Question

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4 answers
andreapavoni November 20, 2017

Same problem here.

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KenyaWest February 2, 2018

Ma-a-a-an… Still no news about this?

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2017ht12240 April 5, 2018

Can any one update on this ?
@Ben Uretsky

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CLDQ February 14, 2020

You need create a ticket for refund only. This is a answer of DigitalOcean Support Thursday, February 13, 2020 10:42 PM :

We're very sorry that you're facing issues with your team account.

Unfortunately, we are unable to transfer credits to your team account. What I have done instead is that I have initiated a PayPal refund for the payments you have credited to your personal account.

This should reflect in your account in the next 3-5 days post clearance from PayPal.

We sincerely apologize for any inconvenience this may have caused.
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