Question

How to transfer credits from personal account to Team balance?

Posted October 1, 2017 2.7k views
Billing

I have created a team, I transfered my credits to the team’s balance. All other members have “owner” roles. How can they transfer their credits to the team balance?

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4 answers

Ma-a-a-an… Still no news about this?

Can any one update on this ?
@Ben Uretsky

You need create a ticket for refund only. This is a answer of DigitalOcean Support Thursday, February 13, 2020 10:42 PM :

We're very sorry that you're facing issues with your team account.

Unfortunately, we are unable to transfer credits to your team account. What I have done instead is that I have initiated a PayPal refund for the payments you have credited to your personal account.

This should reflect in your account in the next 3-5 days post clearance from PayPal.

We sincerely apologize for any inconvenience this may have caused.
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