How To Unlock My Account Locked

February 12, 2016 4k views
DigitalOcean

I got a message from DigitalOcean Staff

We are sorry to inform you that your account has been locked by DigitalOcean Staff. None of your virtual servers have been destroyed.
We have opened a support ticket with you regarding the cause of this lock.
Please navigate to the Support Page to resolve the issue that has caused your account to be locked.

1 comment
18 Answers

Hey there,

Sorry to hear your account is locked and hope it has been resolved already! If it hasn't, please login at cloud.digitalocean.com and check out the tickets in your account. They will describe what steps to take to continue from here.

Andrew
DigitalOcean TechOps

  • have same problem. support don't response more 2 hours. I don't have any abuse ticket.

I have been experiencing that also, right now my account is locked due to abuse. I am even not creating droplet yet, how come suspected as abuser.
I have created ticket to support and 2 hours already no response.

This also happens with me. And Nobody reply me, what actual happens and my is also locked. please help me to unlock my account.

i have same problem here . i create suport ticket 3 day ago but no one respone me,

Same here 3 days and no response.
I am thinking about other solutions now

I've got the same issue(
Guys, did you get any response from DO staff?

I've opened a ticket, and still no response after 24 hours

Experiencing the same problem. DigitalOcean locked my account and Trust & Safety Team is not giving the satisfactory explanation as to why my account got locked.

the same issue. I just got a e-mail told me what they received int my ticket, nothing more

idem! sigh... 1 day and no response..

why my account closed without any info ? me and my developers using account by different IP
is that problem?

My account is also locked and no explanation given by DO regarding the reason of locking! Please reply to my support ticket and unlock my account!

IF THIS PROBLEM WILL STILL REMAIN MAYBE ONE DAY DIGITAL OCEAN WILL BE LOSE MANY CUSTOMER. BETTER THEY GIVE A BEST SUPPORT AND REPLY FAST BECAUSE ITS TOO MUCH IRRITATING WHILE WAITING OUR PROBLEM`S SOLUTION >:(

My account is locked and theres is no explanation!

My account was locked also for no apparent reason!
They said my account was flagged for abuse, but I am doing nothing with my account, not doing torrents and also not using it for mining. so how come I am flagged for abuse? My bandwidth was low, I barely reach 20% of my bandwidth allocation

Then created a new account, paid for 5$, then boom, account is locked also

Hello Dear Digital Ocean,
Why You Locked My Account I Loss My Website Data And My Importent Content
Please I Request To Unlock My Account

same problem last 2 days my account is locked still they don't respond

Have another answer? Share your knowledge.