How to Verification the 'Billing Info' when create a account?

Posted July 24, 2017 4.6k views

I had created a new account right now. There’re some troubles.
I had already added PayPal credit to my account. and pay $5, but it still show me the
step 2 ‘Verification’

and I don’t know how to reach the step 3 so that I can Create Droplets.

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1 answer

Hi @miaite

You should have received an email about sending identification for verification, such as governmental photo ID or passport.
The email comes from so please check your spam folder.

Otherwise you need to contact Support via the control panel, since the community forum cannot help with account issues like this.