By SMARTERx
No matter what size of image (1 MB to 87kb), I am unable to upload new images since transferring my website to Digital Ocean. I keep getting the same error messages, that has now become so extremely annoying that I am ready to simply transfer my entire site somewhere else.
Every. Single. Time. I try to add a new image on my site, this happens:
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“Choose Image” (in Elementor Pro)
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Go to “Upload Files”
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Find – any given – image (no matter what the size)
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Try to “Insert Media” and THEN … nothing.
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… this is the message that I get every single time I have tried to add a new message (which I have NEVER gotten on previous server/platfrom:
"Copy.png (or Copy.jpeg) Post-processing of the image failed likely because the server is busy or does not have enough resources. Uploading a smaller image may help. Suggested maximum size is 2500 pixels.
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No matter what I do in terms of changing the pixel size has helped. At this point, I am unable to upload ANY new media images that were not already saved in my Media Library before transferring to Digital Ocean.
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It is this simple. If I cannot upload new images to my website because of a “the server is busy” or “does not have enough resources” then I want a refund, and I will find someplace else to go. This is ridiculous.
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Heya,
Just came across this answer and decided to write some general guidelines for anyone who comes across this in the future despite the old question.
There are a few potential causes for this issue, such as server resource limitations or incorrect file permissions. Here are a few steps that you can follow to troubleshoot:
- Check your server’s resource usage: You may want to consider scaling up your Droplet if resource usage is high. You can check this via the Droplets page within your DigitalOcean account.
- Verify your file permissions: Incorrect file permissions can cause issues when uploading images. Check your website’s file permissions to ensure they’re configurated properly.
- Consult WordPress and Elementor Pro documentation: As this issue is arising within WordPress and Elementor Pro, it might be worthwhile to look into related documentation or forums for additional help.
If the problem persists after trying these steps, please raise a support ticket with our team, who would be more than happy to assist you further.
I regret to hear that you’re considering leaving DigitalOcean due to this issue. We’re here to help you get the issue resolved, so you can continue to enjoy our services. I know that this answer comes a long after this question was posted, but I can assure you that the community is always here to help if you run into another problem!
For more in-depth guidance, please refer to our DigitalOcean documentation.
Hope that this helps!
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