error message is this domain is already exist with another user

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2 answers

Hello vrunda,

It’s possible someone else added it before you, maybe they owned the domain and let it expire at some point.

To be sure, you can try and dig digital ocean’s nameservers for the domain

dig example.com @ns1.digitalocean.com

Here is the result of the above

dig example.com @ns1.digitalocean.com

; <<>> DiG 9.11.3-1ubuntu1.8-Ubuntu <<>> example.com @ns1.digitalocean.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 7975
;; flags: qr aa rd; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1
;; WARNING: recursion requested but not available

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;example.com.           IN  A

;; AUTHORITY SECTION:
example.com.        1800    IN  SOA ns1.digitalocean.com. hostmaster.example.com. 1549786537 10800 3600 604800 1800

;; Query time: 57 msec
;; SERVER: 173.245.58.51#53(173.245.58.51)
;; WHEN: Fri Aug 09 12:19:47 EEST 2019
;; MSG SIZE  rcvd: 104

In this case, example.com has no records in the digitalocean’s Nameservers. If it had, the A record would appear here

;; QUESTION SECTION:
;example.com.           IN  A

If this is true, I’ll suggest contact DigitalOcean’s support directly. I’m sure they’ll have a procedure about it.

Kind regards,
Kalin D.

Hello, all

The system performs a DNS lookup to see if the domain has already been added to DigitalOcean. If it has, you’ll receive a message that says Data domain example.com: Name already exists. If the domain has not been previously added to DigitalOcean’s DNS service, it will be added.

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/support/

Hope that helps!
Regards,
Alex

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