I am not able to add my domain to my account for dns management.

August 9, 2019 125 views
DigitalOcean DNS

error message is this domain is already exist with another user

1 Answer

Hello vrunda,

It’s possible someone else added it before you, maybe they owned the domain and let it expire at some point.

To be sure, you can try and dig digital ocean’s nameservers for the domain

dig example.com @ns1.digitalocean.com

Here is the result of the above

dig example.com @ns1.digitalocean.com

; <<>> DiG 9.11.3-1ubuntu1.8-Ubuntu <<>> example.com @ns1.digitalocean.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 7975
;; flags: qr aa rd; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1
;; WARNING: recursion requested but not available

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;example.com.           IN  A

;; AUTHORITY SECTION:
example.com.        1800    IN  SOA ns1.digitalocean.com. hostmaster.example.com. 1549786537 10800 3600 604800 1800

;; Query time: 57 msec
;; SERVER: 173.245.58.51#53(173.245.58.51)
;; WHEN: Fri Aug 09 12:19:47 EEST 2019
;; MSG SIZE  rcvd: 104

In this case, example.com has no records in the digitalocean’s Nameservers. If it had, the A record would appear here

;; QUESTION SECTION:
;example.com.           IN  A

If this is true, I’ll suggest contact DigitalOcean’s support directly. I’m sure they’ll have a procedure about it.

Kind regards,
Kalin D.

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