Question

I AM NOT CRIMINAL FOR HAVING 2 ACCOUNT

Posted November 30, 2013 15.7k views
HI DIGITAL OCEAN SUPPORT, I HAVE BEEN WAITING FOR YOUR REPLY AND IT TOOK FOREVER. I DO NOT OPERATE SCAM, FRAUD, HACKING ACTIVITY AND WHY ARE YOU LOCKING MY ACCOUNT AND NOT REPLYING MY TICKET? this is worst i have seen compared to linode... i am not a CRIMINAL nor i deserved this. If I am an system Integrator, I would have help my client to setup an account and prepared for his vm, then your HOSTILE and useless system will lock all my account and classified me as a CIRMINAL is it?
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lclims

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16 answers
com.ntsieu November 30, 2013
The account is logged with the 1 IP address of my. also locked and not be answered on this issue.
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kamaln7 November 30, 2013
Sorry you had to go through this. Please reply to the ticket with this information and we'll sort it out ASAP! :]
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moisey December 1, 2013
Hi,

Unfortunately we deal with a lot of fraudulent account creation, as a direct result of this we've had to implement a lot of backend filtering to catch those accounts and prevent them from causing problems on the cloud.

As part of this we've been required to be a bit stricter with multiple account creation, not because we do not want legitimate users to have multiple accounts, but simply because one stolen credit card would then allow an abusive user to create 20 accounts.

So while we understand the frustration that this causes for legitimate customers please understand that it is not our intention at all to frustrate you but instead to curb abusive and fraudulent signups.

Thanks!
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ThisUser32 December 1, 2013
I have the same problem, my account is locking to now
- Yes I am using sock5 proxy to access the internet.
I choose to use PayPal, because then I did not need to input my personal information, which I do not want to.

But now I NEED TO, which I think is BS, I have been writing with support multiply times.
So they should know that I am not a scammer, just because I do not want to give me personal information.

Please fix your backend filters, I do understand the need of it, but I do not get the reason for needing personal information.
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lclims December 2, 2013
Hi Kamal and Moisey,

Thanks for your reply and clarification. I did replied your helpdesk thru ticket but they didn't respond to me, I tried to be 'nice' or 'friendly' way but there was no reply or no help at all or perhaps in a few hours later.

I felt "so embarrassed" which I believe I had done nothing wrong, account was lock, suspicious and support not replying me... so only the LOUD VOICE here, someone can see and respond to me.

I am an IT professional here, and I understand the problem you were having there; perhaps you need to redefine the handling of your security problem there or incident like me.

Money was paid and services need to be delivered. The way you lock my account meaning the services were partially delivered.

With the incident happen, I do not have the confident whether my client will came back to me one day and complaining the 'incompetence'

I can only say that I felt 'lost' and no one to reach for my issue. Hope you understand where I am coming from.
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devanda.giita December 24, 2013
i have same problem , always i'm create the account , always lock lock lock , are you block Indonesian IP? :/

sorry before.
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kamaln7 December 24, 2013
Please do not create multiple accounts as it is against our Terms of Service. Open up a support ticket.
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ec7978cda0bcaa53adb610470a2597be December 27, 2013
I have had nothing but problems with you guys, honestly I'm getting irritated with the service. I host a blog, and my portfolio which has now been 'hacked' and been logged as an abusive account for reason I can't even explain. All I needed was a host and now I can't even get a reply or start a new ticket in your guys system. This is ridiculous and not fair to me as I am just another developer. Please fix my account, or close it, honestly don't even care at this point.
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JamesSteven225 January 20, 2014
I GIVE YOU MY CREDIT CARD INFO AND IMMEDIATELY AFTER, YOU LOCK MY ACCOUNT?! ARE YOU KIDDING ME
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cizambra February 20, 2014
Hello, I had recently created another account because I use an account to work on my personal projects, and another to work within the startup that I have with other guys. I personally don't want to mix both stuff because financial things.

The main problem is that after creating my account I paid USD$5 via paypal to use the service, and the system let me make the transaction, but after paying my account was blocked, so I lost that money. Is there a way that you can allow that account to work, or return my money back?.

Thanks in advance.
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kamaln7 February 22, 2014
@Camilo: You should be able to open up a support ticket -- can you do that so we can sort it out? Thanks!
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wsang April 25, 2014
this happend to me too. they wanted to verify records. but i've already verified my records like last week? and they want me to answer the same questions again.

now my account is locked and no one is replying to me.
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arekkusu July 14, 2014

I’ve had 2 account created when I started using Digital ocean. One of them was really just a mistake. I create a account with another of my email but never used it (no droplet, no payment information, no credit)

Now I just happened to login to the unused account by mistake (both account pwd where stored in my password manager) and then to my actual account.
The account was flagged immediately.

I understand there might be some abuse with account creation but this is clearly excessive IMO:

  • One of the account was not even really “active”
  • 2 login from the same IP is nothing special. What if I have a friend over and he is login into his account at my home. In reality it is much worse than this because with NAT / carrier grade NAT the likelihood you have many user behind the same IP is really quite high !
  • It is possible that Digital Ocean could be checking some additional information such as the browser ID. So maybe my point about the IP is not 100% valid. But what if two people connect to their account from the same computer (it can happen !). 2 logging in by itself is not excessive / not that rare.

I would understand if they flagged IP for creating too many account of maybe even for doing many logging to different account. But right now it seems excessive / not well tuned.

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jaykrsna July 25, 2015

I hope this restrictions are only Limited to Sign up. Or is it related to day to day usage as well. Is any one still facing this issue ?

I am a services provider and handle multiple client Logins, I might be using same browser to access multiple accounts provided by my client . Also I might access multiple accounts from multiple browsers from a same system.

If this is the case all my clients who use Digital Ocean will be in a fix.

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sukhdevk8804a58a2b081558b8 October 25, 2018

The same thing is happening to me and the support team isn’t replying me :( I have had another account with DO but I would have never expected that my account will be locked suddenly causing me a great loss in my business

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neuromegamaniac June 25, 2019

You want to know what is worse? Registering under an iCloud email getting $100 free credit enabling google sso as your migrating your wordpress site off another provider to find out OH wow it’s a new account. I did revoke access for an Android phone I no longer have in my possession I’ve spent like 4 hours cover tutorials and I’ll probably never get this reconciled I’m really very upset .

So to be clear, I set up multi factor authentication which I then revoked because it showed a phone I no longer have access too enabled google sso just before that and my account magically vanishes from the air. Rather then being registerd under the iCloud email address it’s now the gmail one.

Why am I posting this here well I took my time website off the web host was going in install UBUNTU then LAMP I really hope this actually gets a resolution rather than expect me to either a. Start from scratch with $50 credit rather than $100 because of what exactly? Please? It’s asking for my billing information and everything from the very beginning and if there was a phone number that I could call I would.

I live in Australia and I was looking forward to taking advantage of the benefits that come with digital Ocean hosting. I have other VPS service providers, but none they claim on Guora that is you know what your doing Digital Ocean is the best.

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