Question

I can not receive verify token message when I login??

Posted October 6, 2014 3.7k views

I am a Japan user,
But I can receive the message when I disable 2-step authentication…
How to fix this…

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1 answer

You normally will not receive a token via text message. That is only used as a fallback. You need to install an application like Google Authenticator and scan the QR code that is shown when you enable two-factor authentication. You will then receive the code from that application.

If you need to discuss private account details, please open a support ticket so the team can take a closer look.

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