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Question

I can't access my server for 24 hours

I can’t access my ubuntu 16.4 server for straight 24 hours. Before that i could access it via SSH. I raised a ticket and did a few commands as requested from the web console:

iptables -L iptables -t nat -L ip addr show ls -lah /lib/modules uname -a cat /etc/network/interfaces route -n

those outputs were analyzed but so far no solution yet. I tried to use “shutdown -r now” and “reboot”, “init 6” commands from web console to reboot the server, and I got “not found” for each of commands. I searched the forum and see these two posts, this and this - neither provided definitive answers. Seemed that i am at my wit end at this point. Any advice?

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Flamber Hansen • June 11, 2017

Hi @entrepidea

Since you can access your server via the web console, then it’s somehow reachable - though networking or services might not be running.

Have you tried to do a Power Off and Power On via the control panel?

Are you logging in with root in the console, when you’re running the reboot command? When I see the “not found” for system commands, then I start to worry. It seems like something has been corrupted.

If you cannot get the droplet up and running, then the easiest thing might be to request the Recovery Image from support and copy all your data to a new droplet.

Are you running Ubuntu 16.04 ? Have you kept it up-to-date with security updates?

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