I can’t access my ubuntu 16.4 server for straight 24 hours. Before that i could access it via SSH. I raised a ticket and did a few commands as requested from the web console:
iptables -L iptables -t nat -L ip addr show ls -lah /lib/modules uname -a cat /etc/network/interfaces route -n
those outputs were analyzed but so far no solution yet. I tried to use “shutdown -r now” and “reboot”, “init 6” commands from web console to reboot the server, and I got “not found” for each of commands. I searched the forum and see these two posts, this and this - neither provided definitive answers. Seemed that i am at my wit end at this point. Any advice?
These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.
Hi @entrepidea
Since you can access your server via the web console, then it’s somehow reachable - though networking or services might not be running.
Have you tried to do a
Power OffandPower Onvia the control panel?Are you logging in with
rootin the console, when you’re running therebootcommand? When I see the “not found” for system commands, then I start to worry. It seems like something has been corrupted.If you cannot get the droplet up and running, then the easiest thing might be to request the Recovery Image from support and copy all your data to a new droplet.
Are you running Ubuntu 16.04 ? Have you kept it up-to-date with security updates?