Question

I can't connect to my server via XShell

Dear friend,

I can’t connect to my server via XShell. It notice that:

Connecting to DropletIP:22… Could not connect to ‘DropletIP’ (port 22): Connection failed.

I need your help.

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Hello, @hehuijun1983

Can you please verify that you can reach the droplet from your end? Can you ping the droplet IP? The ssh connection seems fine and I can reach the droplet. Can you test this using a different ssh-agent from XShell like PuTTY for example?

I will also recommend you to check our tutorial on How to Troubleshoot SSH Connectivity Issues

https://docs.digitalocean.com/products/droplets/resources/troubleshooting-ssh/connectivity/

https://docs.digitalocean.com/products/droplets/how-to/connect-with-ssh/

Hope that this helps! Regards, Alex