Hello, I’m not able to pay with my PayPal balance, It’s showing: “PayPal Balance: Unavailable for this payment”.

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One of my client is using DigitalOcean as their first preference we’ve given. But the client has added some random test credit card number in his PayPal account generated using vccgenerator.com and PayPal accepted the card details but because of that his old card got removed.

Now he is worried about the issue and don’t want to add his credit card details on DigitalOcean directly. I’m here to confirm that does DigitalOcean payment team directly deduct his remaining credit from his credit card?

My client need a 32GB CPU Droplet for his video processing site.

Regards

  • Hello,

    In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

    Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

    https://www.digitalocean.com/support/

    Hope that helps!
    - Bobby.

Hi there @remyoucef,

Sorry for the delay in getting a response to you. Unfortunately, as a community, we cannot help with this issue.

You will need to reach out to our amazing support team who will be more than happy to assist you with this billing issue. :)

https://www.digitalocean.com/company/contact/#support

Hope that helps!
- Matt.

I found the source of the problem.
Thanks for help!
Best, Youcef

Just for future reference, our users are able to use their PayPal balance if they select to sign in when presented with “Pay with PayPal” screen. This option is available to users even if their PayPal balance is in a different currency than USD with PayPal offering a conversion to USD.

Also, selecting “Stay logged in for faster purchases” avoids having to sign in every time when opting to pay using PayPal. I hope this helps.

I have the same issue, I have USD in my account, and I wanna pay bill in Australian dollar, all smooth when I did it before, but today its showing as unavailable for this payment. could you help me please?

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