Question

I cannot access my spaces bucket due to some backend error.

For the past two days, spaces started acting weird. I cannot access enter my bucket. Therefore, I cannot delete nor create a new one. It keeps saying there is a backend error. I’ve checked the HTTP response and it shows a 500 server error.
Everything seems ok on status.digitalocean.com I could not find any info about this on google. Please help me!


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Hi, We were unable to retrieve all data for Spaces below. Refresh the page or try again later.

This toast message is displayed in the DigitalOcean Dashboard. Now I am not able to access space. Please help me to fix this issue without any data loss.

Greetings!

I’m sorry about the trouble this is causing for you. This 500 error, is this at cloud.digitalocean.com or when using API? My second question is just for good measure: Can you try a different web browser to confirm that it still happens? A 500 error is of course a server error, and it is very unlikely that changing browsers impacts it, but I do have in my head a highly unlikely scenario in which it “could” happen, which is why I mention it.

Regardless of the outcome, it will still be a good idea to file a ticket with our support team here: https://cloudsupport.digitalocean.com/s/

Jarland