I cannot access the inbox for the email address tied to my account - how else can i login?

March 13, 2018 1.6k views
DigitalOcean Email FAQ Getting Started Billing

It is saying i need a six digit code from an app i do not have.

3 Answers

Why can't you access your inbox and why don't you have access to your 2FA app?

I am new to Digital Ocean and I inherited it from my colleague who left. I tried to log in using the email address and password she gave me. However, it is asking for a six-digit code from an app I don't have alternatively another back-up code, which I don't know how to get! Someone yesterday said they wouldn't be able to help me because it wasn't my email address. Thanks for your help, I really appreciate it. Gabrielle

  • Ask your colleague for the six-digit code or a backup code, you can't bypass it.

If she has left, and we have no contact with her anymore, how do we access the invoices we have with Digital Ocean? There surely must be another way of accessing this information?

Have another answer? Share your knowledge.