I cant reach my server after reseted root password.

March 23, 2018 485 views
DigitalOcean Ubuntu

I reseted my root pasword with using Access->Reset root password. After then My website is inactive. I cant reach my server with using Putty. Graphs -> CPU show CPU using is %0. What can I do about that?

1 Answer

When you reset the root password, the Droplet is rebooted. Usually waiting a few minutes for the OS and all the services to start up works. Did you have a firewall configured on your Droplet? It's possible that the rules were misconfigured on reboot, locking you out. Are you able to log in using the Remote Console in the control panel?

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