Question

I Cant SSH/Connect To My Droplet

i cant connect thru ssh on my terminal so i tried with the digital ocean console and it doesnt work either

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alexdo
Site Moderator
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January 22, 2023

Hello @lukascanter

Have you made any recent config changes on the server or did you attempted a reboot when the issue occurred?

You can reboot the server and check if the console is responsive this time. If not then please reach out to our support team with full details about the issue (what was done prior the issue and steps taken after that)

Regards

KFSys
Site Moderator
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January 21, 2023

Hi @lukascanter,

Can you ping your Droplet? It’s possible it failed for some reason and it’s currently down.

If you see a 100 % packet lose while pinging it, then it means it’s down. Try to start it and see if that would help.

If the ping works, then you’ll need to use your recovery console:

https://docs.digitalocean.com/products/droplets/how-to/recovery/recovery-console/

The Recovery Console provides out-of-band access and is available regardless of your network settings. It emulates the access you would have if you were sitting down with a keyboard and monitor attached to the actual server. You can use this feature to log in and revert bad settings to regain normal access.

Once inside, you can try and troubleshoot the connection. See if all services are running, check your logs

Bobby Iliev
Site Moderator
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January 20, 2023

Hi there,

In this case you might need to use the recovery console to access your server.

You can follow the steps here on how to do that:

https://docs.digitalocean.com/products/droplets/how-to/recovery/recovery-console/

Additionally, I’ll recommend you to try and reboot the Droplet and then use the Recovery Console once more. If that persists, it might be an issue with the Droplet and I’ll recommend contacting DigitalOcean’s Support on the matter, they might be able to assist you more.

You can reach them here:

https://www.digitalocean.com/support/

Best,

Bobby